Last Updated: April 12, 2025
At Trust Review Hub (“Trust Review Hub,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website (www.trustreview-hub.com), mobile applications, or related services (collectively, the “Platform”). The Platform enables users to share and access reviews and ratings of businesses and products to foster trust and informed decision-making.
By accessing or using the Platform, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please do not use the Platform. This Privacy Policy applies to all users, including visitors, registered users, and business representatives. For questions or concerns, contact us at support@trustreview-hub.com.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on the Platform, and significant changes will be communicated via email or a Platform notice. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
This Privacy Policy covers personal data we collect through the Platform, including when you:
Visit our website or use our mobile apps.
Create or manage a user or business account.
Submit or read reviews, ratings, or comments.
Interact with businesses or other users.
Contact our support team or report issues.
Engage with our marketing communications or surveys.
This policy does not apply to third-party websites, services, or applications linked from the Platform (e.g., business websites or social media platforms). We encourage you to review their privacy policies before interacting with them.
Personal Data: Any information that identifies or can be used to identify an individual, such as name, email address, or IP address.
Non-Personal Data: Aggregated or anonymized data that cannot identify an individual, such as usage statistics.
User Content: Content you submit to the Platform, such as reviews, comments, or profile information.
Data Controller: Trust Review Hub, responsible for determining how and why your personal data is processed.
Data Processor: Third parties we engage to process personal data on our behalf, subject to our instructions.
We collect data to operate the Platform, improve user experience, and ensure authenticity of reviews. The types of data we collect depend on how you interact with the Platform.
Account Information: When you create a user account, we collect your email address, username, and optional details like profile picture or display name. For business accounts, we collect business name, address, contact details, and representative’s name and email.
User Content: Reviews, ratings, comments, or responses you submit, which may include personal opinions or experiences. If you verify your identity, we may collect verification data (e.g., name, phone number).
Verification Documents: To confirm the authenticity of reviews, we may request proof of purchase (e.g., receipts, invoices, order numbers), which may contain personal data like name or transaction details. For businesses you may be required to provide IDs, Passport and Selfie images for KYC verification.
Communications: Information you provide when contacting us at support@trustreview-hub.com, reporting issues, or participating in surveys, including your name, email, and message content.
Review Invitations: If a business invites you to leave a review, they may provide us with your name, email, or reference ID to facilitate the invitation.
Usage Data: Information about your interactions with the Platform, including pages visited, searches performed, reviews read, or features used.
Device and Technical Data: IP address, browser type, operating system, device type, and unique device identifiers.
Location Data: Approximate location based on your IP address or device settings, used to tailor content (e.g., local business listings). Precise location data is only collected with your explicit consent.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user behavior, personalize content, and analyze Platform performance. See Section 8 for details on cookies.
Behavioral Data: Patterns of activity, such as frequency of reviews or flagging behavior, to detect misuse or ensure compliance with our Terms of Use.
Third-Party Sign-In: If you sign up using a third-party account (e.g., Google, Facebook, Apple), we may receive data like your name, email, or profile picture, subject to their privacy policies.
Business Partners: Businesses may share customer data (e.g., email, transaction details) to invite reviews or verify experiences, with your consent or as permitted by law.
Public Sources: For business accounts, we may collect publicly available data (e.g., business name, address) to verify legitimacy.
Analytics Providers: We receive aggregated or anonymized data from third-party analytics tools to understand user trends and improve the Platform.
We use your data to provide, maintain, and enhance the Platform while respecting your privacy. Our primary purposes include:
Account Management: Create and manage user or business accounts, authenticate logins, and verify identities.
Content Publication: Display reviews, ratings, comments, or business responses publicly on the Platform.
Review Verification: Analyze reviews and request verification documents to ensure authenticity and compliance with our Guidelines for Reviewers.
Business Features: Enable businesses to claim profiles, respond to reviews, or invite customer feedback.
User Support: Respond to inquiries, resolve issues, or process reports submitted via support@trustreview-hub.com.
Analytics: Analyze usage patterns, search trends, or review activity to enhance Platform functionality and user experience.
Personalization: Tailor content, such as recommending businesses based on your location or search history.
Research and Development: Develop new features, improve moderation algorithms, or test Platform performance.
Moderation: Use automated tools and human review to detect fake reviews, spam, or prohibited content, as outlined in our Action We Take Policy.
Fraud Prevention: Monitor behavioral data to identify and prevent misuse, such as multiple accounts or incentivized reviews.
Legal Compliance: Process data to comply with legal obligations, respond to law enforcement requests, or protect user rights.
Service Updates: Send account-related notifications, such as password resets, verification requests, or content moderation decisions.
Marketing: With your consent, send promotional emails about Platform features, surveys, or partner offers. You can opt out at any time via email preferences or by contacting support@trustreview-hub.com.
Business Invitations: Facilitate review invitations from businesses, including sending emails on their behalf with your consent.
Non-Personalized Ads: Use non-personal data to display contextual ads on the Platform.
Personalized Ads: With your consent, use data like search history or location to show relevant ads. You can manage ad preferences in your account settings.
Third-Party Ads: Allow third-party ad networks to serve ads, subject to their privacy policies and your cookie preferences.
We process personal data in compliance with applicable laws, including the General Data Protection Regulation (GDPR) for EU/UK users and the California Consumer Privacy Act (CCPA) for California residents. Our legal bases include:
Contract: To fulfill our Terms of Use, such as providing account access, publishing reviews, or processing support requests.
Consent: For optional activities, such as marketing emails, personalized ads, or precise location data collection. You may withdraw consent at any time.
Legitimate Interests: For essential purposes, such as fraud prevention, Platform improvement, or non-personalized advertising, where our interests outweigh your privacy rights.
Legal Obligation: To comply with laws, court orders, or regulatory requirements, such as tax reporting or law enforcement cooperation.
We share data only as necessary to operate the Platform, comply with laws, or protect user rights. We do not sell your personal data to third parties.
User Content: Reviews, ratings, usernames, and profile pictures are publicly visible on the Platform and may be indexed by search engines (e.g., Google) or shared via social media.
Business Responses: Business replies to reviews are public and may include your username or review content.
Aggregated Data: We share anonymized data (e.g., average ratings, review trends) publicly or with partners for research or marketing purposes.
Service Providers: We engage trusted vendors to process data on our behalf, such as cloud hosting (e.g., AWS), email delivery (e.g., SendGrid), or analytics (e.g., Google Analytics). These providers are contractually obligated to protect your data.
Business Partners: We may share limited data (e.g., email, reference ID) with businesses to facilitate review invitations or verify customer experiences, with your consent or as permitted by law.
Ad Networks: With your consent, we share data with third-party ad networks to serve personalized ads, subject to their privacy policies.
Payment Processors: For premium business accounts, we share payment details with processors (e.g., Stripe) to handle transactions securely.
We may disclose data without your consent:
To comply with legal obligations, such as responding to subpoenas or tax authorities.
To protect the rights, safety, or property of Trust Review Hub, our users, or the public.
To investigate or prevent fraud, security threats, or violations of our Terms of Use.
In connection with a merger, acquisition, or sale of assets, where your data may be transferred to a successor entity.
Trust Review Hub is based in the United States, and your data may be processed in the U.S. or other countries. For EU/UK users, we use Standard Contractual Clauses (SCCs) to ensure adequate protection for cross-border transfers, in compliance with GDPR. You may request a copy of our SCCs by contacting support@trustreview-hub.com.
You have rights over your personal data, subject to applicable laws. To exercise these rights, contact us at support@trustreview-hub.com or use account settings where available.
Access: Request a copy of your personal data we hold.
Rectification: Correct inaccurate or incomplete data.
Deletion: Request deletion of your data, including your account and reviews, subject to legal or contractual obligations.
Restriction: Request that we limit processing of your data in certain circumstances.
Objection: Object to processing based on legitimate interests, such as direct marketing.
Data Portability: Receive your data in a structured, machine-readable format for transfer to another service.
GDPR (EU/UK): You may lodge a complaint with a supervisory authority (e.g., Information Commissioner’s Office in the UK) if you believe your rights have been violated.
CCPA (California): California residents have the right to:
Know the categories of personal data collected, used, or shared.
Opt out of the “sale” of personal data (we do not sell data but allow opt-out for personalized ads).
Request deletion of personal data, subject to exemptions.
Non-discrimination for exercising your rights. Contact us to submit a CCPA request, and we will respond within 45 days.
Submit requests via email to support@trustreview-hub.com or through your account’s privacy settings. We may verify your identity (e.g., by requesting proof of account ownership) to protect your data. We will respond within 30 days (or 45 days for CCPA requests), unless an extension is permitted by law.
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.
Account Data: Retained while your account is active. If you delete your account, we remove associated data within 30 days, except for data required for legal or audit purposes.
User Content: Reviews and comments remain on the Platform indefinitely unless you delete them or they violate our Terms. Deleted content is removed within 30 days.
Verification Documents: Receipts or invoices are retained for 90 days after verification, then deleted unless needed for ongoing investigations.
Usage Data: Retained for up to 2 years for analytics, then anonymized.
Legal Obligations: Data required for tax, audit, or legal compliance (e.g., transaction records) may be retained for up to 7 years, as required by law.
If you request deletion, we will remove your data promptly, subject to legal retention periods. Anonymized data may be retained indefinitely for statistical purposes.
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver ads. Cookies are small text files stored on your device.
Essential Cookies: Necessary for Platform functionality, such as authentication or security. These cannot be disabled.
Performance Cookies: Collect usage data (e.g., pages visited) to improve Platform performance.
Functional Cookies: Enable personalized features, such as remembering your preferences or location.
Advertising Cookies: Used by us or third-party ad networks to deliver relevant ads, with your consent.
You can manage cookie preferences through our Cookie Consent Tool, accessible via the Platform’s footer. You may also disable cookies in your browser settings, but this may affect Platform functionality. For more information, visit www.allaboutcookies.org.
We honor DNT signals from browsers. If you enable DNT, we will not use your data for personalized ads or non-essential tracking.
We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or alteration. These include:
Encryption: Data is encrypted in transit (e.g., TLS/SSL) and at rest where feasible.
Access Controls: Only authorized personnel access personal data, subject to strict confidentiality agreements.
Regular Audits: We conduct security assessments and monitor for vulnerabilities.
Incident Response: We have procedures to address data breaches, including notifying affected users and authorities as required by law.
Despite our efforts, no system is completely secure. You are responsible for safeguarding your account credentials and reporting suspicious activity to support@trustreview-hub.com.
The Platform is not intended for users under 18 years old or the age of majority in their jurisdiction. We do not knowingly collect personal data from children. If we learn that a child has provided data, we will delete it promptly. Parents or guardians may contact us at support@trustreview-hub.com to report concerns.
The Platform may link to third-party websites (e.g., business sites, social media) or integrate third-party services (e.g., sign-in providers, ad networks). These entities have their own privacy policies, and we are not responsible for their practices. Review their policies before sharing data with them.
Trust Review Hub is operated from the United States. If you access the Platform from outside the U.S., your data may be transferred to and processed in the U.S. or other countries with different privacy laws. By using the Platform, you consent to such transfers. For EU/UK users, we ensure compliance with GDPR through SCCs and other safeguards.
For questions, concerns, or to exercise your privacy rights, contact our Data Protection Officer at:
Email: support@trustreview-hub.com
If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority (e.g., Information Commissioner’s Office for UK users).
Under the California Consumer Privacy Act (CCPA), California residents have specific rights:
Categories of Data Collected: In the past 12 months, we collected:
Identifiers (e.g., email, username, IP address).
Commercial information (e.g., transaction details in verification documents).
Internet activity (e.g., search history, usage data).
Geolocation data (e.g., approximate location from IP).
Inferences (e.g., user preferences based on activity).
Sources: Directly from you, automatically via cookies, or from third parties (e.g., businesses, sign-in providers).
Business Purposes: Account management, review publication, moderation, analytics, marketing, and legal compliance.
Categories Shared: Identifiers and internet activity with service providers, ad networks (with consent), or businesses (for review invitations).
Sale of Data: We do not sell personal data but allow opt-out for personalized ads via support@trustreview-hub.com.
Non-Discrimination: We will not discriminate against you for exercising CCPA rights.
To submit a CCPA request, contact us at support@trustreview-hub.com. We will verify your identity and respond within 45 days.
Under GDPR, we provide additional transparency:
Data Controller: Trust Review Hub
Purposes and Legal Bases: See Sections 3 and 4.
Retention Periods: See Section 7.
International Transfers: Data is transferred to the U.S. with SCCs as safeguards.
Rights: Access, rectification, deletion, restriction, objection, and portability, as outlined in Section 6.
Complaints: Contact your supervisory authority (e.g., ICO in the UK) if you have concerns.
We strive to make our Privacy Policy accessible to all users, including those with disabilities. If you need this policy in an alternative format (e.g., large print, audio), contact us at support@trustreview-hub.com.
This Privacy Policy, together with our Terms of Use and Guidelines, constitutes the entire agreement regarding your data processing. If any provision is unenforceable, the remaining provisions will remain in effect. Our failure to enforce any provision does not waive it.
Thank you for choosing Trust Review Hub. We are dedicated to protecting your privacy while fostering a trusted community for honest reviews and informed decisions.