Last Updated: June 12, 2025
Trust Review Hub (“Trust Review Hub,” “we,” “us,” or “our”) operates a platform at www.trustreview-hub.com, including its subdomains, mobile applications, and related services (collectively, the “Platform”), where users can share and access reviews and ratings of businesses and products. This Cookie Policy explains how we use cookies and similar tracking technologies to enhance your experience, improve the Platform, and deliver relevant content. By using the Platform, you agree to this Cookie Policy, our Privacy Policy, and our Terms of Use.
This policy applies to all users, including visitors, registered users, and business representatives. For questions or to manage your cookie preferences, contact us at support@trustreview-hub.com. We may update this policy to reflect changes in our practices or legal requirements, with updates posted on the Platform. Your continued use of the Platform after changes constitutes acceptance of the revised policy.
Cookies are small text files stored on your device (e.g., computer, smartphone, or tablet) when you visit websites or use apps. They help websites recognize your device, remember preferences, and collect usage data. We also use similar technologies, such as web beacons, pixels, and local storage, to perform similar functions. For simplicity, we refer to all these technologies as “cookies” in this policy.
Cookies may be:
Session Cookies: Temporary and deleted when you close your browser.
Persistent Cookies: Remain on your device until they expire or you delete them.
First-Party Cookies: Set by Trust Review Hub to operate the Platform.
Third-Party Cookies: Set by our partners (e.g., analytics or advertising providers) to support additional features.
Cookies help us provide a seamless, personalized experience while ensuring the Platform remains secure and efficient.
We use cookies for essential, functional, analytical, and advertising purposes. Below are the categories, their purposes, and examples of data collected.
These cookies are necessary for the Platform to function properly and cannot be disabled. They enable core features, such as:
Authentication: Logging you into your account and maintaining your session.
Security: Protecting against fraud, such as detecting suspicious login attempts.
Navigation: Ensuring the Platform loads correctly and you can access features like search or review submission.
Examples:
Cookies to store your login token.
Cookies to verify your identity during review verification.
Data Collected: User ID, session ID, IP address, and device information.
Duration: Mostly session-based, deleted when you close your browser, though some may persist for security purposes (up to 30 days).
These cookies enhance your experience by remembering your preferences and enabling personalized features. They include:
Preferences: Saving your language, region, or display settings.
Personalization: Recommending businesses based on your search history or location.
Accessibility: Supporting features like font size adjustments for users with disabilities.
Examples:
Cookies to remember your preferred language (e.g., English or Spanish).
Cookies to store your location for local business recommendations.
Data Collected: Language preferences, approximate location (from IP address), and search history.
Duration: Persistent, typically lasting up to 1 year or until you clear them.
These cookies collect data on how you use the Platform to help us improve its functionality and performance. They track:
Usage Patterns: Pages visited, time spent, and features used (e.g., review submissions or profile views).
Performance Metrics: Load times, errors, or crashes to optimize the Platform.
User Trends: Aggregated data on how users interact with reviews or business profiles.
Examples:
Google Analytics cookies (_ga, _gid) to track page views and user journeys.
Cookies to monitor search trends or review submission rates.
Data Collected: Anonymized or pseudonymized data, such as IP address, browser type, device type, and clickstream data.
Duration: Persistent, typically lasting up to 2 years.
These cookies deliver relevant ads on the Platform or third-party sites, with your consent. They support:
Personalized Ads: Displaying ads based on your interests, search history, or location.
Ad Performance: Measuring ad clicks or views to optimize campaigns.
Third-Party Ads: Allowing ad networks to serve ads on our Platform.
Examples:
Cookies set by ad networks like Google Ads or DoubleClick to show ads for local businesses.
Pixels to track conversions (e.g., clicking an ad to visit a business website).
Data Collected: Browsing history, ad interactions, and approximate location (with consent).
Duration: Persistent, typically lasting up to 1 year or until you opt out.
We use cookies to:
Operate the Platform: Ensure secure logins, review submissions, and business profile management.
Enhance User Experience: Personalize content, remember preferences, and improve accessibility.
Analyze Usage: Understand how users interact with the Platform to fix issues and develop new features.
Deliver Ads: Show relevant ads to support the Platform’s free services, with your consent.
Prevent Fraud: Detect suspicious activity, such as fake reviews or multiple account creation.
Cookies help us maintain a trusted, user-friendly Platform while fostering transparency between consumers and businesses.
We comply with privacy laws, including the General Data Protection Regulation (GDPR) for EU/UK users and the California Consumer Privacy Act (CCPA) for California residents. Our legal bases for using cookies are:
Legitimate Interests: Essential and performance cookies are necessary for Platform functionality and improvement, where our interests outweigh your privacy rights.
Consent: Functional and advertising cookies are used only with your explicit consent, which you can withdraw at any time.
Contract: Essential cookies may be required to fulfill our Terms of Use, such as enabling account access or review posting.
You have control over how cookies are used on the Platform. Here’s how to manage them:
When you first visit the Platform, our Cookie Consent Tool (accessible via the footer) allows you to:
Accept all cookies.
Reject non-essential cookies (functional, performance, and advertising).
Customize preferences by enabling or disabling specific categories.
You can update your preferences at any time through the Cookie Consent Tool or by contacting support@trustreview-hub.com. Note that essential cookies cannot be disabled, as they are required for the Platform to function.
You can manage cookies through your browser settings by:
Blocking all cookies (may affect Platform functionality).
Deleting existing cookies.
Enabling “Do Not Track” (DNT) signals, which we honor for non-essential cookies.
Instructions vary by browser. Visit www.allaboutcookies.org for guidance on Chrome, Firefox, Safari, or Edge.
To opt out of personalized ads:
Use our Cookie Consent Tool to disable advertising cookies.
Visit third-party opt-out tools, such as:
Google Ads Settings (ads.google.com).
Network Advertising Initiative (optout.networkadvertising.org).
Digital Advertising Alliance (optout.aboutads.info).
Opting out may still allow non-personalized ads, which rely on contextual data (e.g., page content).
Disabling non-essential cookies may limit features like personalized recommendations or ads but will not prevent you from accessing core Platform functions, such as reading or submitting reviews.
We work with trusted third parties that set cookies on the Platform, subject to their privacy policies. Common providers include:
Google Analytics: Tracks usage data (e.g., page views, session duration) to improve the Platform. See Google’s Privacy Policy (policies.google.com/privacy).
Google Ads/DoubleClick: Delivers personalized ads based on your interests. See Google’s Advertising Policies (support.google.com/adspolicy).
Third-party cookies are subject to your consent via our Cookie Consent Tool. You can also manage them through the providers’ opt-out mechanisms.
Cookies collect data that may be shared with:
Service Providers: Analytics or ad providers process cookie data on our behalf, under strict confidentiality agreements.
Business Partners: With your consent, advertising cookies share data with ad networks to deliver relevant ads.
Legal Authorities: Cookie data may be disclosed to comply with legal obligations or protect user safety, as outlined in our Privacy Policy.
Public data (e.g., reviews, usernames) is not collected via cookies but may be indexed by search engines or shared via Platform features.
We protect cookie data with:
Encryption: Data transmitted via cookies is encrypted using TLS/SSL.
Access Controls: Only authorized personnel access cookie data for legitimate purposes.
Regular Audits: We monitor systems to prevent unauthorized access or misuse.
You should keep your device secure and avoid sharing sensitive information via public networks.
Cookies may collect personal data, such as IP addresses or browsing history. You have rights under laws like GDPR and CCPA, including:
Access: Request details of cookie data we hold.
Deletion: Request removal of non-essential cookie data.
Objection: Opt out of non-essential cookies or personalized ads.
To exercise these rights, use our Cookie Consent Tool or contact support@trustreview-hub.com. For more details, see our Privacy Policy.
Cookie data may be processed in the United States or other countries. For EU/UK users, we use Standard Contractual Clauses (SCCs) to ensure GDPR-compliant transfers. Contact support@trustreview-hub.com for a copy of our SCCs.
For questions about this Cookie Policy or to manage preferences, contact:
Email: support@trustreview-hub.com
This Cookie Policy is part of our Privacy Policy and Terms of Use. If any provision is unenforceable, the remaining provisions remain in effect. We encourage you to review this policy regularly to stay informed about our cookie practices.
Thank you for using Trust Review Hub. By managing your cookie preferences, you help us maintain a transparent and user-friendly Platform.